Category: Business

The Big Fat Geek’s thoughts on Business and how business processes can be automated via workflows and technology.

LinkedIn Passwords Leaked

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Some of you might have read earlier this month about LinkedIn passwords being leaked. I did not think twice about such things dismissing the entire event as a minor leak and thinking that it would not have impacted my account.

Today, sitting there like a shining beacon of I-told-you-so, was a mail from LinkedIn –

We recently became aware that some LinkedIn passwords were compromised and posted on a hacker website. We immediately launched an investigation and we have reason to believe that your password was included in the post.

Imagine that! Finally something that has directly impacted you! Or did they just send a blanket email?

I remember that when I was working in eYantra, something as preposterous as this had happened during the first couple of months of our e-commerce platform deployment. A developer had accidentally reset the password database of users. I was forced to draft an email to be sent to the users to reset their passwords, I still remember the shame with which my face was red. Who at LinkedIn must be feeling like this?

This event, combined with the Blizzard fiasco of case-insensitive passwords brings end-user and customer account security back in the front-line media. A call for Personal Security 101. Rajat Swarup, where art thou?

Start-up? Head to Bangalore

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If you are forming a start-up or planning to start one, then Bangalore is one of the best places where you can set this up. A simple search for jobs in bangalore will give you a huge listing of career opportunities in this city. Bangalore is definitely a contender for being the Silicon Valley of India.

What makes this city such an attractive spot for start-ups?

  • Perfectly located: Bangalore is easily reachable by air, road, rail and water. So cargo freight companies have their major offices in this city. The recent upgrade of the airport also has scaled up the air traffic capacity of the city. Visitors of the city who have been travelling in Bangalore for the past decade would know what I am talking about.
  • IT Hub: Bangalore is one of the first IT mega cities in the country. What this means is better infrastructure as compared to the other cities, a tolerant government and a nurturing ecosystem of good quality labour. Even today, it is still known that to setup a tech-based startup, you need to be in Bangalore
  • Follow the Money: A lot (and I mean A LOT) of Venture capital Firms are based in Bangalore. Firms such as Accel, Sequoia, Argonaut, DFJ are all based out of Bangalore and generally try to see whether the organization they are investing in can shift their bases to this city.
  • Awesome Weather: Throughout the year there’s only one cool temperature in this city. It amazes me as to how this can be, but there you have it.

Obviously, with such great pros there have to be a few cons (the traffic being amongst the main ones there!). Hey, its not Valhalla that we are talking about right? A lot of great tech-based startups are here … Flipkart, Myntra to name a few.

So, forget other places such as Mumbai (too expensive), or Hyderabad (no good programmers). Head on to Bangalore and setup a base there!

Confessions of an Ambush Marketer

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Dear Internet Surfer, I have sinned.

  • Ever since I have found about HTML forms and Emailing systems, I have been lurking around in web-pages awaiting to spring that form on you
  • When I found about javascript and the onLoad event, I welcome you to my pages and bidded for my time. The time to spring my multi-inputted trap!
  • jQuery added to my arsenal of timed web-pages and put some smarts in my traps. My traps started looking good and how!
  • CSS helped me to create the singing sirens, beckoning you to click on my lovely form elements
  • Smart written form elements and squeeze pages made me more credible to you
  • Auto-responders helped me to have an active dialogue with you … making you think that I actually care to have a conversation
  • After well timed campaigns when you swiped your credit card and transferred your hard(ly) earned money to my account, I can only do but thank you for your efforts

In case, if you can find it in your heart to forgive me, then please forget the money that you paid to me and consider this as a practical lesson learnt!

Google Search Update

Prasad Ajinkya2 Comments

I had earlier posted about a starters guide to SEO. Back then my understanding of this was also developing and the only way I could add to my understanding of the subject was via experiments … that I carried out on this blog, and also at work.

Finally, we did arrive at a scalable solution. A solution for SEO which could easily be replicated and scaled for almost all my target keywords. Out of a target 5000+ keywords, we managed to get in the top 10 for a decent 3000 of them, and would have proceeded to touch base upon all of them as well (do remind me to release this as well!)

Had it not been for the upcoming Google, I would have went ahead with the plan. However, the new update effectively means that all black hat SEO tactics (which the Indian SEO industry is famous for) will be negatively penalized. So throw your keyword stuffing, badly written English to match your keywords, slightly different versions to match the keyword variants, and link submissions out of the best practices window.

I wonder what would be the extent of the penalty levied by the new algorithm on sites which are already way ahead on their link submissions. Getting those links off the 1000 or so directories is going to be tough!!

Here’s a parting thought, that Google Search is embedded in so many Digital Strategist’s plans, that people are not even considering to optimize their pages for other search engines (such as Bing). Isn’t it great how being a market leader can impact an entire industry?

Note to Self – Learn about Bing optimization and work on generating search traffic from Bing.

Dominos goes online

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My family loves pizzas, so whenever we spend a lazy holiday, we generally order for them. Unfortunately Pizza Hut does not deliver in my area :-(, and the other niche brands take quite some time do deliver their wares. So we have adjusted our palates to enjoy Dominos. I don’t have anything against Dominos, no … in fact I have begun to enjoy their thin crust pizzas a lot (even when they get stale!). So when my wife asked me to find Dominos coupons, I did a quick Google and clicked on few of the top links.

Interestingly enough, one of the links was an ad by Dominos themselves. They are running ads on branded keywords, interesting I thought. On the landing page, I noticed that they are providing a decent coupon (50% off on 2nd pizza) if you order online.

The Domino’s storefront is pretty simple with you getting a list of pizzas and side orders which you can customize. No great shakes. Not a bad experience though, but nothing to ooh and ahh about. After adding the orders to the cart, I proceeded to check-out. On check-out, I was given an order receipt and also given the address and phone number of the store who would fulfill my delivery. Unfortunately, the facility for entering your own address was not that great, and I ended up entering only part of my address. After 10-15 minutes when there was no communication from Dominos (except the order confirmation with the partial address), I got a bit worried and called up the store responsible for the order fulfillment.

Now here’s the kicker, after I contacted them, they decided to check whether my address comes in their area! The order was confirmed, but the operator was prudent enough to provide me a disclaimer that it may take longer than 30 minutes! As I sat down and write this down, the delivery guy rang the doorbell (well within 30 minutes!).

All in all, it was a good experience – however the customer touch points need to be appraised of this online transition (had the operator whom I contacted been a bit more well informed about the online store, then my experience would have been far better!).

Btw, here’s the coupon code I used – FRIFRK50, and you can redeem it here.

Rule by Fear

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There’s an interesting article available at HBR on Managerial Tyranny. CEOs and executives since long have been utilizing this approach to achieve spectacular growth rates. This is even more true when the manager is expected to show quarter on quarter results. Out goes the nice guy approach and in comes the tyrant – a whip in one hand and measurable metrics in the other.

The Rule by Fear has been used in popular firms … everybody praises Steve Jobs on his design sense, but how many of them would advocate his iron fist approach during the hey days of Apple? Did you forget Jack Welch … he wasn’t called Neutron Jack without any reason.

So when should one crack the whip? Well, if your team is aware of the end outcomes and shares your desires to reach those outcomes. Then the means of cracking the whip and acting the tyrant is justified … until those goals are achieved.

Personally, I think that this approach can only be used to achieve results in the short term. Work culture in India at least is still dependant a lot on personal equations. If the team does not share the passion, then tyranny could be the main reason why they will leave the firm – this brings to mind the quote

You do not leave the job, you leave your boss

I wonder if this can be made sustainable?

Sex in Advertising

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If you have seen the latest GoDaddy Ads, then you will understand what I am talking about. I had posted this great Ad from BMW which uses sex but pulls it off quite nicely. Having said that, now take a look at the GoDaddy Ads –

How the massage, and the masseuse stripping off to bear the GoDaddy logo really brings out their hosting plans and domain registry services is a mystery to me. What is interesting to note is that the ads typically leave off by saying to view more go to their site. On checking out the full ads, the advertisement goes on to talk about the different features of the GoDaddy offerings.

Effectively, the ads that were shown on television were simply to generate traffic on their site. Again an example of one media relying on another media for it’s business. This really does not bode well with me (despite being a GoDaddy customer for the past 4 years now). This traffic is also assuming that people want to view more of Danica or GoDaddy.

I wonder if some data were obtained on their traffic and conversion data post after the campaign launched. I’d wager that the traffic would increase, but the conversion rate would go down.

What do you good folks think?

On Second thoughts

Since the video in the advertisement keeps changing, I am forced to keep updating this post. Since then, several such ads have been shown. There is a Danica and Shower ad as well, search on YouTube and you will find it.

It would seem that the marketing team at GoDaddy has found some correlation between fans of Danica Patrick, young teenagers and customers who buy website domains. Whereas the ads promise further titillation on the website. There might even be a good correlation.