Are we over zealous on Remarketing?

One of the major shifts in online advertising that I have observed recently is the rampant use of re-marketing campaigns of late.

What are remarketing campaigns?

I like to think of remarketing campaigns in the form of a popular ad campaign that Vodafone (then Hutch) ran in India.

Where you go our network follows
Where you go our network follows Ad by Hutch

This brilliant ad campaign that was run in India talks about how the network follows the user and ensures that the telephone network is always available to the end customer. Keep in mind those were the days when network connectivity was a major issue.

Re-marketing campaigns are very similar, instead of the network, its the ad network that follows and ensures that the user is targetting off different websites who are running ad inventory.

If done right, remarketing campaigns can be seen as a serendipitous, even.

For example, let’s say if I went to a Flipkart or Amazon to purchase a particular product, and then I added the product to my cart, because of that particular action, I could be included in a Remarketing audience, and this audience is then shown an ad across different Display Networks. One of the most popular display networks out there is the Google Display Network (GDN).

However, this is not the only display network, there are multiple networks out there who can provide the same facility to the marketer.

It’s all about the spends for Display Networks

Now, you have to realize that for all Display networks and even for Social Media sites, the primary revenue model is advertising. That means, they want to grab more and more wallet share of the brand. A few years back, Google was ruling the roost in India, however, Facebook is now giving Google AdWords a run for its money.

Therefore, whenever a new feature is available on one network, the other ad networks simply duplicate the feature. Did you know that at present if you wanted to run Remarketing campaigns you could do so Facebook, Google, LinkedIn, Twitter, Instagram and YouTube? The list goes on, and the ability to create Custom Audiences and Lookalike audiences is also available across all channels.

Simply put, all the old and new marketing networks out there are willing to provide the features that marketers need in order to target (and re-target) their customers.

So where does that leave us?

Over zealous re-marketing

It leaves us with a whole bunch of over zealous marketers who want to get in front of the user and keep bombarding him/her with their offers. No matter what.

Take this case, I recently visited a website that was being promoted by a known agency. I was doing a routine check of their tag implementation. Satisfied that most of the obvious issues were taken care of, I left the site. Notice, there was no purchase intent.

Now, everywhere I go, I am being bombarded with impressions of this site. On Instagram, on Facebook, on GDN. Cute, but am I going to click on the ad? Not really. Are these impressions wasted? Yes, on me, they are.

I never intended to buy!

Is such a bombarding of the user the only mechanism to deliver results?

So what can be done to make remarketing more effective?

As a marketer who is in charge of running these remarketing campaigns, there are a couple of things that you could immediately do to reduce the spends and therefore increase the efficacy of your campaigns.

  1. Put a frequency cap on each of your creatives. If I am not going to click on your ad the last 20 times, theres a snowflake’s chance in hell that I will click on the ad the 21st time!
  2. Create remarketing campaigns based on user actions on the site, and not just a blatant site visit. If I have done certain things on the site that indicates my intent e.g start filling a form, downloaded a brochure, done an add to cart, etc, then it makes sense for me to be included in the respective remarketing list.
  3. Exclude the users who have already converted from your remarketing lists. If you do not do this, then the ads would also be shown to users who have already converted. Thereby wasting a lot of impressions. If you don’t do this, then its just plain lazy.
  4. Plan your remarketing campaigns on paper first before, think through the entire process and then kick-off the campaigns. Most of the time, remarketing campaigns are launched after the firsst set of campaigns, since you need visitors to be included in your remarketing lists. That means, you have time to plan and think through. Don’t waste that time.

If after all this, your remarketing campaigns still don’t deliver results, do let me know!

After thought on Remarketing campaigns

In the day and age where individuals online are slow to wake up to concept of online privacy, we as marketers often don’t realize that remarketing campaigns being done to death can turn a meeting of chance into oh-my-god-the-brand-is-stalking-me kind of feeling.

The next time you are thinking of remarketing, do tone it down a bit please.

 

Google launches Machine Learning for AdSense

Google AdSense has been around for more than a decade and a half now, this along with DoubleClick for Publishers allows website owners to monetize their traffic.

One of the key challenges in this was to figure out the optimum ad placements without impacting readability and user experience of the site. This trade-off that the publisher had to do was to decide on the different ad slots to create on the web page, and then balance that with the Revenue Per Thousand Impressions (RPM) metric that the digital advertising industry is so familiar with.

In order to help publishers out, AdSense had experiments where you could test different ad layouts and figure out the best layout to monetize the site.

So what has changed now?

Machine Learning.

This is the applications of artificial intelligence which gives programs the ability to discover new rules and learn from experience without additional programming. So that means, for newbie publishers instead of having to figure out by themselves what ad formats work and what ad placements work for them, you can apply machine learning and let the platform learn on its own.

What that means, is that the publisher is now free to focus on content, and let the AdSense platform figure out the best way to monetize that content on the ad network.

Caveat Emptor

With every new feature, comes a series of disclaimers. Machine Learning requires a lot of data to get things right. If you are a small site such as this blog, then it will take a long time for AdSense to optimally figure out the right ad formats and the proper ad placements.

Having said that, here’s a very simple way using which you can get started with Auto Ads in AdSense.

Setting up Auto Ads

Auto Ads in AdSense
Auto Ads in AdSense

In your AdSense console, in the Ads section you will now find a Auto ads menu item. Click on this, and get started with the setup wizard that’s present there. If you want to know how to embed the Auto ads code in your site, Google also has a helpful support article here.

That’s it! Once the code is setup in your website, you choose the formats you want to add (I chose everything) and let it run.

So far, the results haven’t been that great. However, time will tell if applying machine learning gives great benefits for the publisher.

What benefits should one look at?

Ultimately, it boils down to increasing the aggregate Revenues per thousand impressions metric (RPM). That’s what I’d look at, I would also look at the Click through Rates (CTRs) to go up.

Bilkul Pakka ads by Flipkart are brilliant

India has the second largest online population (at 354 million), beating that of the United States (at 266 million). We are still miles to go from China’s 650 million.

However, with the largest population based in the world, and with the highest rate of Internet penetration in the developing countries, India is seen by many online businesses as the geography to target.

There are the naysayers and folks who debunk the entire populace as freebie seekers and saying that thirld world economies are not there yet. However, when it comes to e-commerce, India clearly has shown great traction.

Continue reading “Bilkul Pakka ads by Flipkart are brilliant”

Responsibility and Liberty in Advertisements

Airtel recently (March 2016) launched a series of Television Commercials (TVCs) bringing out the benefits of it’s 4G network.

This followed by a slew of Ads featuring the Airtel 4G Girl (if you don’t know who, then Google this). So now, apart from claiming a lifetime of free telephone bills (I don’t know how many people did attempt the Airtel 4G Challenge), the new set of advertisements talk about how broad and wide the reach is of the Airtel 4G network.

Continue reading “Responsibility and Liberty in Advertisements”

Sex in Advertising

If you have seen the latest GoDaddy Ads, then you will understand what I am talking about. I had posted this great Ad from BMW which uses sex but pulls it off quite nicely. Having said that, now take a look at the GoDaddy Ads –

How the massage, and the masseuse stripping off to bear the GoDaddy logo really brings out their hosting plans and domain registry services is a mystery to me. What is interesting to note is that the ads typically leave off by saying to view more go to their site. On checking out the full ads, the advertisement goes on to talk about the different features of the GoDaddy offerings.

Effectively, the ads that were shown on television were simply to generate traffic on their site. Again an example of one media relying on another media for it’s business. This really does not bode well with me (despite being a GoDaddy customer for the past 4 years now). This traffic is also assuming that people want to view more of Danica or GoDaddy.

I wonder if some data were obtained on their traffic and conversion data post after the campaign launched. I’d wager that the traffic would increase, but the conversion rate would go down.

What do you good folks think?

On Second thoughts

Since the video in the advertisement keeps changing, I am forced to keep updating this post. Since then, several such ads have been shown. There is a Danica and Shower ad as well, search on YouTube and you will find it.

It would seem that the marketing team at GoDaddy has found some correlation between fans of Danica Patrick, young teenagers and customers who buy website domains. Whereas the ads promise further titillation on the website. There might even be a good correlation.