One of the things that going digital does to any brand, is that it suddenly gives access to a lot of data. Data, that opens up a world of possibilities.
Possibilities which had not earlier been anticipated or even thought of. Somehow, it propels teams to start thinking in terms of achieving certain data metrics … and that seems to justify the sheer obsession with data.
Some years back I had written about the __utmz cookie that Google Analytics uses to identify source attribution for visitors. If you are interested in reading that post, click here on Understanding the __utmz cookie.
Google evolves beyond Urchin
Google Analytics is based on the Urchin tracking management system and has been improving on that system over a period of time. As I have seen this product evolve, and many more features that were not there in Urchin … one of the major changes has been in the usage of cookies.
That makes my earlier post defunct.
The utmz Cookie
The utmz cookie used to contain the information about where the user has come from, which campaign, source and medium did the user react to arrive at the site. This information could be read and stored in a separate system (such as a CRM whenever a lead is captured). This could help in attribution of paying customers, and bring in all the crunchy goodness that you wanted.
Unfortunately, the utmz cookie no longer exists. The cookies have changed, if you are interested in know which cookies Google Analytics uses now, you can read this support article.
Where does that leave us?
So how do we go about finding more information about the user. This information is now not readable. However, what information we have on hand is a unique identifier of the cookie. That much still hasn’t changed.
So let’s take a look under the hood shall we,
The _ga cookie contains a value. This is the client id of the user. If you see the cookies collection, there are multiple _ga cookies, however, when you match it with the domain column, for every user – domain combination, there is a single _ga cookie.
What is a client id?
To understand this, let’s go to Google Analytics. In GA, under the Audience section, we have a User Explorer report. Here’s a screenshot from my GA –
Check the value – 129754452.1496423206
This is available in the _ga cookie as well as in the user explorer. I can now identify specific users and leads in my CRM based on their client ids.
Therefore, I can even start checking their user behavior on the site, like so –
This is how the user has been visiting the site over a period of time. Notice the source is changing for different visits.
In a world where I would have been storing just the final source in the CRM, now I have a much more detailed view of how the user keeps coming to my site. This allows me to explore other attribution models and share the credit of the user’s conversion across channels.
This brings me one step closer to the World of And.
The World of And
In case if you haven’t already watched this, you need to watch this –
Let me state upfront that I love Google Analytics. I use it at work in 13 Llama Interactive to measure the effectiveness of the campaigns that my team runs.
That being said, I will try and not be too biased about comparing Jetpack Stats to Google Analytics. As a marketer, the way I look at an analytics package is from an ability to extract a fair amount of data.
However, Jetpack Stats is on top of WordPress and available to all WordPress based sites which are connected to the WordPress.com site. This makes Jetpack Stats primary user base as bloggers.
Let’s see what Jetpack Stats has to offer.
The wp-admin Dashboard Integration
Jetpack Stats puts a nice pretty looking graph on the wp-admin Dashboard. This is how it looks like for my site –
Now, this is fairly similar to the Audience Overview you get when you check out Google Analytics.
Straight off the bat, I prefer Jetpack Stats overview as opposed to the one given by Google Analytics. Jetpack Stats also provides me with how my posts have performed this day, this report would be available in GA witin the Behavior section, the Site Content report.
The Top Searches that you see in the screenshot would have been helpful had it been accurate. Unfortunately, Google accounts for the majority of organic traffic on my site, and most of that traffic is encrypted. Thus, these keywords that you see (really, I rank for ‘big ass girl dunes’) are not a complete set!
Jetpack Stats does not talk to Google Webmaster Tools, which now is the only source of this keyword data.
Jetpack Stats Posting Activity
One awesome feature about Jetpack Stats is the posting activity screen –
This data is shown with a correlation of average traffic per day as well as traffic per month. You could always get this data in Google Analytics (here is a useful post I had written some time back – Google Analytics for Content Marketers).
It’s just this kind of insights that makes me keep Jetpack around for my measurement requirements.
Jetpack Stats vs Google Analytics
Jetpack Stats is a very lightweight tool and it would be useful for a simple blog. However the minute we enter the realm of finding user engagement and performance marketing, Jetpack simply does not have those features yet.
This is where Google Analytics shines through with its Event tracking.
Having said that, Jetpack Stats is an apt solution for a user who is more focused on the publishing process.
Some months back, I noticed a trend in the Google Analytics data of all the sites I monitor. It was Referral Bots leaving behind a spammy domain with the hopes of the webmaster will visit that domain out of curiosity. I wrote about this Black Hat tactic of Referral Bots as well.
Google Analytics updated their UI and offered a new feature for all the free users. This lets a site owner see the interests of the site’s audience. What this means, is that from now on you can actually track what kind of an audience is viewing your site, and what kind of content are they going to like.
A quick look will let you know that the top segment of visitors are technophiles, so how can we use this data to drive higher engagement or even traffic to the site?
Identifying your Niche
Now that you know what kind of an audience frequents your site, write more of that type of content. I used to post frequently about Games, however the data that you see before you clearly suggests that I should write more on Tech, Updates in Technology and even Arts!!
Having a site with a broad interest range has it’s traps, this tool will help you get out of that trap and identify your niche … a niche which clearly works for you!
Deciding the Language for your site
Look at the Age Demographic of your site. Correlate that with your Audience interests. Is the copy you are using on the site apt for this demographic?
Would you be a grammar nazi on a blog where a young audience base visits to read about the games you have played? I guess not. Would you watch writing the f*** word when you know your audience is 35+ yrs and the main interest group is Finance? No again. Would you swear at badly written code with sample snippets and screenshots on a blog such as this? Yes!!
Sometimes in creating content for our site, we do not necessarily close the feedback loop that is available by such data. This is a big mistake that serious content marketers need to avoid.
Tailoring Content for your Audience
A high traffic site needs to do two things –
Get new visitors
Make the new visitors keep coming back for more
Easier said than done! Getting new visitors is the simpler part, there are multiple ways for doing that … social sharing, optimizing content, buying clicks, etc. However, now that the user has visited your site, how do you keep them coming back?
Well, keep writing about subjects which are of interest to the user, and do that on a regular basis! I was tempted to blog about multiple games that I have been playing in the past week, but the data that I have seen shows that I need to focus more on articles such as these instead of Gaming … oh, well!!
Connecting to your Audience
This tool can also be used to generate relevant traffic for your site. If you can find sites which have similar audience profiling, then you can start connecting with that target audience either by Display Ads or by participating in that community and developing your cred. Google has a great product to do this, it’s called Doubleclick, which lets you plan your Display Campaigns properly.
However, using this tool you can also find sites which have similar interest profiling for their audience. Once you have narrowed down to a list of 10-15 sites, go ahead and see how to acquire traffic from them! If the audience cannot come to your site, then you might as well take the site to them!!
Finding the right Audience
This tip is useful for you especially if you have configured Goals on Google Analytics. Goals could be a simple metric such as getting more than 3 Pageviews per Visit, or it can be a purchase on your online store.
If you are familiar with the standard set of Advanced Segments that Google Analytics has, then you would know that there is a Converters segment. This is a segment of all the traffic that converted to a Goal that you have configured in Analytics.
Obviously, increasing the number of Goals would be a metric for you and your content strategy. The Converters segment alongwith the Audience Interest report will help you find the audience which is converting the most.
Digital marketing is moving closer to traditional marketing paradigms (the 4Ps, Audience Demographics). The good part about this is that data is immediately available as opposed to conducting surveys which consume a lot of time and money (and of course a few summer interns!).
What about you, how useful do you find the Audience Interest report in Google Analytics? Do share your thoughts!
In case if you are working in any web related business based in India, then you would be aware of Alexa. The site which maintains website rankings by traffic. These numbers are indicative, however some people rely on them so much so that they look at a definitive way of increasing the rankings only … instead of actually working on making an awesome site.
I am going to share a little secret with you.
These rankings can be easily hacked.
So, if you have a boss or a reporting manager who fusses over Alexa rankings, then here’s what you need to do –
Convince your team or co-workers (who are most likely bound to keep visiting your site on a regular basis) to install the Alexa browser plug-in. It’s a nifty tool for easily checking rankings of any site. Not only that, but also this is the plugin that Alexa uses to guesstimate traffic numbers on the site. Having more plugin users visit the site reduces your Alexa ranking.
Claim your site. Add as much detail as you can and also get some friends to give you good testimonials for the site.
Now I know what you will say … how does this really help your cause?
Well … over a period the person who monitors this false metric will see an improvement and hopefully ask about it. Then you can tell them about the hack. Reckoning will soon follow.
A competitor who is trying to assess your site’s traffic will be overwhelmed
Alexa rankings are an extremely rough and over rated method of traffic estimation. Let me repeat what I said earlier, this is a hack and should be treated as such … ideally you should be focusing on your product/service.