6 months of lockdown

As I write this after nearing the 6 months mark of lockdown, I cannot help but think at looking back at how things have changed in the last 6 months or so.

  • Work from home is an accepted norm with remote working at an all time rise. The organizations that could slide into this mode of working have also started realizing the benefits of allowing teams to operate from home. Any teething troubles that were there have been ironed out and I am see teams of all functions coming together on Zoom/Hangouts and making it work.
  • Reverse migration has started. A lot of this working class who can work remotely has opted to move back to their native places. Just to give an example, out of my team of 8 – only one has chosen to stay in the city … the rest are safely back at their native places across the country.
  • Internet penetration and mobile services are at an all time high. The demand for Jio has never been higher with this working class scrabbling to ensure that they have steady connections at home. I see this audience’s demand in Tier-2 and Tier-3 cities ensure that brands and the government focus on building out the infrastructure in remote cities.
  • This would lead to some normalization between demand and supply of all goods across higher and lower tier cities. Take Mumbai for example … in the suburbs or in Mumbai proper, it is hardly a case when you see an electricity outage. As you go outwards, you will start seeing specific load shedding hours and schedules. In the Raigad district, there is atleast one day a week when there is no electricity. As the working class goes back to these cities, either the demand for inverters will go up or the respective local governments would be petitioned to increase the quality of lifestyle.
  • Environment conditions across all cities have drastically improved, the Mumbai air feels cleaner, cooler and taking a walk doesn’t seem oppressive.
  • Organizations whose engagement models involved a lot of physical interaction have started discovering alternative methods and workarounds. Dentists have started using full-body kits, delivery boys have established clear package hand-off protocols, restaurants have started opening up with lower floor space utilization.
  • Cost of basic services and commodities have slowly increased. An annualized inflation of 15-16% looks to be on the cards and the common man is going to bear the brunt of this. Any initiative the government is going to take is only further going to exacerbate this.
  • Industries that have been doing well since lockdown –
    • Food Deliveries
    • E-commerce
    • Agri-tech
    • App enabled services
    • Edtech
    • Fintech
  • Communication apps are at an all time high. Zoom has made it to the top 10 websites in India according to Alexa.com
  • OTT platforms are raking it in with a lot of the younger audiences looking at their smartphones for entertainment. Since there haven’t been any theatre releases, all the movies that were scheduled to be released have started being covered on the OTT platforms. A quick glance at the above list by Alexa informed me that Netflix, PrimeVideo and HotStar were all in the top 20.
  • Big tech firms are going all out to change the way things are. Google pretty much gave all schools free access to Google Classroom. Both my children are using this for their new term this year.

As things start settling down from this massive change in life, I see a resilience being shown by businesses as they start figuring out a way to live and thrive in this economically challenging environment. As a technologist, I see a large need to automate a lot of business processes to keep the wheels of the industry turning.

This is what will keep the world going round.

Shiny tools don’t make a purpose

Recently, I bought a Fitbit. It’s a fantastic tool. Now, I can rave more about the features and go on and on. However, a friend and a colleague asked me an interesting question.

Has it changed you?
No, it did not.

Before I go on, I have to tell you that I am on the heavier side of the weighing scale. Those of you who know me personally would be surprised at the sudden interest in all things health. Yeah, I roll like that.

It’s not about the Fitbit

Like any other measurement tool, the Fitbit is doing a marvelous job at letting me know certain metrics that I need to care about.

They have even gamified the steps by putting in cute little badges and built in peer support (and also peer pressure) to keep me motivated. All this is good as it should be.

At the core of it, it’s a measurement tool. Just like any of the billion other tools we use in Analytics.

Targets and Measurements

On very similar lines, we as marketers or as businessmen often deploy shiny new tools because we think they will help us do more.

Unfortunately, like me in this case, how many of us forget on defining the purpose?

I implicitly assumed that the Fitbit would automatically by some magic give me the purpose of losing weight and leading a more healthy life. Without this purpose, here’s what would happen —

I will wear it to work, and dutifully report the steps taken and life would go on as usual. Some of the badges would come in as time goes by, and it would not really matter to me if I took 2000 steps a day (which is a walk in the park) or 10000 steps a day (I haven’t achieved this yet).

How would I change, if let’s say I choose to give myself a target of say, 10000 steps a day.

Without Purpose, there’s no Change

I would for one have to make time to walk those 10000 steps. I could try walking in the office or doing a much more rigorous transit than an Uber. However, I would have to commit to making the time for those steps.

Thus, this choice of making a change in my routine should be addressed. At the heart of it, the shiny new tool is not at the center. Yes, you have bought Google Analytics Premium and all of that is great … but that’s not really at the center.

At the center, is the purpose. Has this been defined? Has this been clarified and articulated so that the team knows about this?

A tool doesn’t give us Purpose

It does give us a sense of progress towards our purpose. A Measure of Success, if you will. The shiny new tool that we just acquired is useful, but only as long as we keep the purpose at the center.

As people who know how to use a tool, if we do not understand the purpose, the tool will end up regurgitating meaningless data.

TL;DR — When setting up measures, don’t keep the tool at the center. Keep the purpose at the center. The rest should follow.

A female Stanford labor economist urges graduates to avoid the trap of “trying to have it all” — Quartz

Graduation speeches are usually brimming with optimism and idealism. Be your best self. Lean in. Make your dream work. Myra Stober, a labor economist and professor emerita of education at Stanford University, took a different tack, offering Stanford’s graduate school of education students hard truths and pragmatic strategies for managing work-life balance. “You can harmonize…

via A female Stanford labor economist urges graduates to avoid the trap of “trying to have it all” — Quartz

Finally a person who sees things the way I do.

Work and Family are two institutions which require a full time commitment. Having a balanced way of life doesn’t really help maximize on either of the two fronts. Unless, your significant other and you work towards fulfilling each others’ career goals.

 

Dr. Strange and the case of Disabling Constructs

Dr. Strange is a Marvel Superhero set in the Avengers Universe. The Marvel Comics Universe (MCU) has rolled out a fair number of movies in these past years. Dr. Strange is one of it’s top grossing hits for a single Marvel super hero (beating Iron Man, Ant Man, Thor and Hulk).

Continue reading “Dr. Strange and the case of Disabling Constructs”

Inequality can still be fair

I know Mahul through CrazyEngineers (CE), and was in touch with him recently with regards to changing the link to my blog (was getting a fair amount of 404s!). During this time, I chanced upon one interesting post he had written on Inequality and Fairness.

In fact, to a certain degree, I agree with Ayn Rand’s theory of objectivism, and agree with the concept of the  free market in principle. I am the firmest believer that people should not be given anything for free, because it acts as a deterrent to motivation to work hard, which, at the end of the day, is what creates value in a society. In principle, everyone should have an equal opportunity to succeed in a free market, and whatever product holds the greatest value should be the one to succeed.

Here’s an excerpt from the post, I (go on, read the rest of his post in the link I provided, then come back and read this counter post!).

In real life, there are no ideals. There are no whites and blacks … there are 50 shades of grey :-)

People do not get equal opportunities, because those opportunities are the fruits of their predecessors. Mr. Anil Ambani is living in such an abode, because of the efforts of his father (who came from very humble beginnings). How he managed to get there is a different story … but lets not write-off those efforts which ensured that his children get better opportunities than the common man.

The beggar on the street is getting no opportunities not only because of his circumstances, but also because of his lineage.

In a real free market however, this is hardly the case. Because the humble 5 rupee lemon soda, though holds more value, is significantly less likely to succeed.

The humble 5 rupee lemon soda does not come with an international FDA approval. Pepsi, Coca-Cola and other pesticides do :-)

Sometimes, it’s the overheads which have to be set off. It might be true that the concentrate costs INR 1 to produce, however if you add the advertising, marketing, inventory and distribution costs on top of it … not to mention the corporate salaries … then INR 10 does not seem that high. What’s more important that people are willing to purchase it at that price point.

As a service/commodity provider, I would always go for value based pricing! Which is what a true real free market would behave like. However, we are in no real free market … there is a regulatory body and the price is capped at the Maximum Retail Price (MRP).

Life is not fair, people are not equal.

Your efforts will pay dividends for your descendants … and other people will say that they are lucky and life is not fair :-).

Move on

I still remember that day in 2007. It was the 17th of September. It was evening and I was stuck at the airport, waiting for my delayed flight at Hyderabad; making one of the biggest decisions of my life.

I had been offered a meaty role in a start-up firm, and internally had decided to take the jump. However, the lizard brain was nagging me and urging me to not go ahead.

I made two phone calls. The first was to my parents, to let them know about the switch in my life. They accepted my decision and told me that I was going to rock :)

The second was to the only man approachable and who had operated in several organisations in that role. He was and is a role model; Thomas Sir. I had not spoken to him in the past three years, yet he immediately recognised me and asked me what he could do for me. I told him my background and told him that I was thinking about joining a start-up. Pat comes his reply, if you want to work in Cleartrip, I can see … all said and done, the amygdala was quietened.

At the end of the conversation, he told me one thing –

After this, there is no looking back

I did not fully understand the depth of this. I think after 3 years, I am getting it. After that jump from the corporate wagon, I don’t think I will be going back to a large corporate. Ever.

However I am only human and when I go through a rough patch in my life, I make the mistake of looking back to the day I made this jump. The moment I do this, I remember that one piece of advice … I move on.